Top 285 Reviews From Legit R L Carriers Buyers (2024)

Verified purchase

This is the worst company I’ve ever dealt with. My bed base was shipped by the OEM using this company. I was told to contact them to schedule delivery. We set up a date but I was told I couldn’t get a window until the day of delivery after 10:30am. That’s really ridiculous, but I complied. The first delivery came and it was the wrong item so I refused delivery. Once the right bed was located, we scheduled another delivery. I called the day of delivery at 10:30am to be told (rudely) that your delivery didn’t make it onto the truck, it was full. They’ll bring it tomorrow. I was already at home with the day off of work from scheduling this date with them a week prior and had confirmation as well. After talking to three people, they finally agreed to bring it between 4-5pm that day. Well, at 7:30pm they finally rolled in with a heavily damaged box. I thought the bed was ok from what I could see in the box, but I was wrong.

When I had movers come and unbox the bed and bring it upstairs the entire corner was broken off. They had to move it back to my garage and the OEM had to schedule another bed to be shipped. When we set up another delivery date they were supposed to take the old bed with them as well. So, here we go again, delivery day comes, I call at 10:30 and I’m told your bed is still in PA it looks like it’s been sitting in our warehouse for several days. At this point, I’m beyond frustrated with the incompetence of this company. Are you operating out of someone’s garage? How can you be so bad at this service? Not only were the customer service ppl all rude, they’re extremely incompetent. The day my item is supposed to be delivered I have to call to find out you don’t even have it? Come on. I asked the rep, why did you send me a confirmation text if you didn’t even have the item and she said, I wish they wouldn’t send confirmation texts.

They aren’t at all tied to us or your order. Seriously? What? So, I had to schedule another delivery day, another day off work. Finally they come with the right bed, undamaged. But told me they have no idea about picking up the other bed and won’t take it. I had to yet again schedule another date for pickup. The day came/went and no one came to pick up the bed or bothered calling. Even with all these issues, delivery delays, broken items, I never once received a call from this company. No apologies, no communication, etc.. I can’t believe they’re in business. Absolutely awful.

I received a text message providing a delivery date and time frame; it also stated someone had to be onsite to receive the delivery. I called R L Carriers to see about rescheduling to ensure I could be onsite. I was transferred four times and ended up with a representative (Rebecca) who was short, cut me off, talked over me, and was rude. She stated, contraindicating the text that I received, that no one had to be present. I finally managed to interrupt her to say I would rather be there so could they reschedule it by one day. Her response was along the lines of, 'Nope. We don't need a signature so we're going to "drop it" that day. We won't reschedule."

Verified purchase

Thank you for letting us know this Jason! So we can recognize Alex for his service, would you be willing to private message us your location?

I was scheduled for return item pickup (2 wood vanities, 2 sinks = 4 big boxes, $1700) so I put them outside a night before they come because they didn’t give a specific time schedule. Well... They didn’t show up without any pickup delay information. It was raining, so I covered them and called R L. Every 3 person I talked over phone said “I don’t know or maybe a late night??!” …. However, they never showed up on that scheduled date, so the boxes were still sitting in our front yard. On the next day, it was raining again, and I was worried about the wood products getting wet.

I called their service call center again to find out when they can pick up. The lady said, “Maybe Monday?" And kept saying “I don’t know”… I was really frustrated and asked her “Can you make a reschedule asap because here is raining?” The lady just kept saying “I don’t know” yelled over the phone and hung up!! What a wonderful service?!! I had to complaint Build.com, which I purchased products through, about this situation because if the products get water damaged, the responsibility would be mine, not R L. Build.com was very helpful and called R L.

Finally, the pickup guy was on the way on the next Monday. I said, "Thank you for coming at least today because here it is raining again." He just laughed “Raining? HaHaHa.” When he came, he pretended like he is a god and kept saying “Not a big deal, calm down, take a breath, I know this company has a lot of problems.”… ?? It made me more frustrated and disappointed about them. Before he put out these kinds of words, he should’ve understood about a whole situation first what to say! My experience with R L was that they were very disorganized, horrible service and had nasty employee attitudes! I will never use their service and will not purchase any products if the company works with this R L!