How It Works - StockX (2024)

FAQs

Is it safe to buy in StockX? ›

The short answer is yes - it's 100% legit! With over 1,000 employees, six authentication centres, operating in almost 200 countries, StockX is definitely the real deal, so if you're on the hunt for that sneaker grail, a luxury watch, or even a sought-after collectible, it's definitely the first place you should look!

StockX serves as an online marketplace, facilitating auctions between sellers and buyers, then collecting transaction and payment fees. Sellers send purchased items to StockX facilities for inspection and verification, then authenticated products are shipped to buyers.

Although some items may sneak through StockX's verification process, they do their best to make sure products are real. StockX employs over 300 trained authenticators who use industry knowledge, artificial intelligence, and embedded technologies to verify each product.

Buyers who go through StockX may be able to find cheaper prices than going directly to a retailer. That's because it is a secondary market and buyers can bid for prices. Prices aren't set by StockX. Instead buyers bid on them in a live marketplace which means items can often be cheaper than buying direct.

Cons: Fees: StockX charges fees on every transaction, which can add to the cost for buyers and impact profits for sellers. Lack of Direct Communication: The absence of direct interaction between buyers and sellers can be a drawback if questions or concerns arise during the transaction process.

StockX strives to deliver your item to you within 5-12 business days. Although this may be slightly longer than you are used to, since the StockX marketplace deals with high value and rare products, we want to ensure that the items you purchase on our site meet our internal quality standards.

StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) ...

Apparel sold on StockX must be brand new, unworn, in flawless condition, and include any of the original accessories that came with the product from the manufacturer. Watches sold on StockX must be brand new, unworn, in flawless condition, and must include the original, non-expired warranty card.

While we cannot accept returns or exchanges, every purchase on StockX is backed by our Buyer Promise. Should we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item), we'll make it right.

For all StockX sales there is a 3% payment processing fee, as well as a transaction fee that is determined by your Seller Level in accordance with the StockX Seller Program What is the StockX Seller Program? What are Seller Levels? In short, the more you sell, the lower your transaction fee.

Why do people bid so low on StockX? ›

Thus, the dominant strategy in StockX is to place a bid lower than one's true value. If not, the buyer is either buying the product at a true value, not earning any profit, or they will lose gain from paying one's price above their true value.

Shipping fees vary according to various factors including the price of the item, size of the item, item type, shipping costs determined by our carrier partners, and the shipping destination of the Buyer. Buyers will always see the total shipping cost prior to placing a Bid or purchasing an item.

Your payment information is not stored on StockX, but through our payment processing partners. Even if someone gains access to your StockX account without authorization, this information will remain safe.

With StockX, you're guaranteed that the goods you purchase are 100% verified authentic, never fake. Every item bought and sold on StockX goes through a rigorous authentication process, putting the hammer down on scammers and bootleggers. They also perform a 2-stage process for identifying fakes.

Apparel sold on StockX must be brand new, unworn, in flawless condition, and include any of the original accessories that came with the product from the manufacturer. Watches sold on StockX must be brand new, unworn, in flawless condition, and must include the original, non-expired warranty card.